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Providing Emotional Support to Your Team After a Crisis

Writer's picture: RIZERIZE

In the wake of a crisis like the devastating LA fires, the role of a leader extends far beyond strategy and performance. Coaches and leadership teams are tasked with supporting their players not just as athletes, but as individuals coping with emotional and personal challenges.

For players directly affected—those who may have lost homes, experienced fear for their families, or felt the weight of the community’s devastation—emotional support is essential. Even those less directly impacted are navigating a shared sense of loss and uncertainty. As a leader, your ability to provide empathy, stability, and care can make all the difference.

Here’s how to emotionally support your players during this difficult time.



Providing Emotional Support to Your Team After a Crisis: A Guide for Leaders

1. Acknowledge the Situation

Avoiding the topic of a crisis can leave players feeling isolated or dismissed. By addressing the event openly and compassionately, you create an environment where players feel safe expressing themselves.

  • Actionable Steps:

    • Begin team meetings with an acknowledgment of the crisis. For example, “We’re all aware of the impact the fires have had on our community, and I want you to know we’re here to support each other through this.”

    • Reassure players that their feelings are valid and that the team is committed to their well-being.



2. Encourage Open Communication

Creating opportunities for players to share their thoughts and emotions can be incredibly healing.

  • Actionable Steps:

    • Hold optional group discussions where players can express how they’re feeling.

    • Offer one-on-one check-ins with coaches or support staff for those who prefer private conversations.

    • Use open-ended questions like:

      • “How are you holding up right now?”

      • “What’s been on your mind the most?”

      • “Is there anything specific we can do to help you?”



3. Provide Stability and Routine

Amid the chaos of a crisis, routines can offer a sense of normalcy and grounding. However, it’s important to balance this with flexibility.

  • Actionable Steps:

    • Maintain regular practice schedules but adjust intensity as needed to match the team’s emotional state.

    • Incorporate moments of mindfulness or reflection into team routines to help players center themselves.

    • Create a consistent structure for team meetings, so players know what to expect during uncertain times.



4. Be Attuned to Individual Needs

Each player will process the crisis differently. While some may lean into their training as a distraction, others might struggle to stay focused.

  • Actionable Steps:

    • Pay attention to changes in behavior, mood, or performance that may indicate a player is struggling.

    • Offer flexibility for players who need time off to handle personal matters or emotional recovery.

    • Assign team resources—such as counselors or player liaisons—to provide tailored support.



5. Lead with Empathy

Your emotional tone sets the standard for the team. By leading with empathy, you create a culture of care and understanding.

  • Actionable Steps:

    • Share your own emotions (appropriately) to demonstrate vulnerability and relatability. For example, “This has been a tough time for all of us, and I want you to know I’m feeling it too. We’re in this together.”

    • Practice active listening when players speak, showing that their feelings are heard and respected.

    • Avoid rushing to solutions; sometimes, just being present is enough.



6. Offer Professional Support Resources

Not every player will feel comfortable sharing their struggles with the leadership team. Providing access to professional support ensures everyone has the help they need.

  • Actionable Steps:

    • Partner with mental health professionals to offer individual or group counseling sessions.

    • Share information about community resources for crisis recovery, such as housing assistance or trauma support.

    • Keep support services confidential to encourage players to seek help without fear of judgment.



7. Foster a Sense of Community

In times of crisis, players benefit from feeling connected to their teammates and the broader community.

  • Actionable Steps:

    • Organize team-building activities that emphasize collaboration and support.

    • Involve the team in community recovery efforts, such as volunteering or fundraising, to channel emotions into positive action.

    • Highlight moments of unity or resilience within the team to reinforce a sense of belonging.



8. Be Patient and Flexible

Emotional recovery takes time, and each individual’s journey will be different.

  • Actionable Steps:

    • Adjust expectations around performance and productivity in the short term.

    • Celebrate small victories, whether it’s an improvement in mood or a renewed focus on the game.

    • Recognize that some players may need ongoing support well after the immediate crisis has passed.



What to Avoid

  • Minimizing the Crisis: Avoid phrases like, “It could be worse,” or “We just need to move on.”

  • Forcing Vulnerability: Respect that not all players will want to talk about their emotions.

  • Neglecting Self-Care: Your ability to support others depends on maintaining your own mental and emotional well-being.



Final Thoughts

Leading a team through the aftermath of a crisis is about more than strategy—it’s about humanity. By acknowledging the situation, fostering open communication, and providing empathetic support, you can guide your players through challenging times with strength and compassion.

Remember, your leadership can be a stabilizing force that helps players feel seen, valued, and supported. With patience, understanding, and care, you can help your team navigate this crisis together, emerging more connected and resilient than ever.


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